> For the complete documentation index, see [llms.txt](https://whitepaper.dfans.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://whitepaper.dfans.xyz/faq/fan-questions/tips/content-not-received.md).

# Content not received

What can a Fan do if they tip for a video or send a tip but the Creator does not provide the desired content?

Unfortunately, we are unable to issue a refund in these circumstances. Private messages and tips are voluntary contributions. dFans is a social network and our Creators are fully responsible for their content. dFans cannot guarantee any particular activity nor influence the Creator’s decisions to manage their content.

A Fan may try to contact the Creator directly about this issue.